Refund Policy – ShortIQ
Last updated: March 23, 2026
This Refund Policy explains how ShortIQ handles payments, cancellations, credits, and refund requests. It is intended to give customers a clear understanding of when refunds may be considered and when charges are treated as final.
General Policy
Unless otherwise required by law or agreed in writing, payments made for ShortIQ services are generally non-refundable. This includes subscription charges, custom plan charges, implementation fees, and manual billing arrangements once the service period has started or work has begun.
When Refunds May Be Considered
We may review refund requests on a case-by-case basis in limited situations, such as duplicate billing, clear payment error, or service unavailability caused directly by a verified platform issue. Approval is discretionary unless local law requires a different outcome.
- Duplicate or accidental double charges
- Billing errors confirmed by our records
- Service disruption attributable to ShortIQ that materially prevented use
- Cases where a legal refund obligation applies
Non-Refundable Cases
Refunds are typically not granted for change of mind, unused time in a billing cycle, expected feature preferences, account misuse, service suspension caused by policy violations, or delays caused by external integrations and third-party providers outside our control.
Cancellations
You may cancel future service at any time. Cancellation stops future renewals or future invoicing but does not automatically create a refund for charges already paid or already due. Access may continue until the current paid period ends, unless otherwise specified in your arrangement.
Credits and Adjustments
In some situations, ShortIQ may offer service credits or billing adjustments instead of a cash refund. Credits may be applied toward future usage, future invoices, or a revised service plan, depending on the account context and issue involved.
How to Request a Review
If you believe a refund review is warranted, contact the ShortIQ team through our Contact page with the billing email, invoice details, payment date, and a concise explanation of the issue. Including complete information helps us assess the request faster.
Related Policies
This policy should be read together with our Terms of Service and Privacy Policy. If there is a conflict between this page and a custom written agreement, the written agreement controls.